Author: Keith Boyd

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  • Unlocking the value of Microsoft 365 Copilot at Microsoft

    In Microsoft Digital, the organization’s IT department, we get to share our internal learnings deploying and using Microsoft 365 Copilot at Microsoft with many enterprise customers. During in-person briefings, I often remind customers that Copilot is still quite new, and that it upends years of human-computer interaction patterns. For over 40 years, we’ve trained knowledge… Read More

  • Digitally transforming Microsoft: Our IT journey

    The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the Azure cloud, to our modern engineering era highlighted by the rise of AI. The company has grown into a global organization with more than 220,000 employees, all relying on us… Read More

  • AI-powered agents in action: How we’re embracing this new ‘agentic’ moment at Microsoft

    When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of productivity was born. “Today marks a significant milestone in our journey to empower every person… Read More

All posts by Keith Boyd